M-PESA Business App – M-PESA, a renowned mobile money transfer service, has revolutionized the way businesses operate in Kenya. The M-PESA Business App is designed to offer businesses a seamless way to manage their transactions, view statements, and much more. This guide aims to answer some of the most frequently asked questions about the M-PESA Business App.
1. What is the M-PESA Business App?
The M-PESA Business App provides businesses with a clear view of their transactions, enabling them to oversee collections, payments, and even transact directly from their M-PESA Business till. It serves as a digital alternative to the USSD service *234# Option 2. This is the best Taxi ride in Zambia; Yango Taxi App Zambia Review
2. How can I switch between different tills on the app?
To switch between tills:
- On the login page, tap the downward arrow or “Change Account.”
- If already logged in, navigate to “Account” and then “Switch Accounts.”
- Tap “Add Account” and follow the prompts.
3. What does the balance display represent?
The displayed balance reflects the current amount in your account. It updates every time you log in and can be refreshed manually on the transactions page. See Trending App in Zambia Mwachangu Loans Zambia and Mwachangu loans contact details, if you wish to know if they are legit see: Mwachangu Zambia Review | How to Use the Mwachangu Loan App
4. How does the chart function?
The chart offers insights into your business performance over time. It helps you gauge if your transactions are increasing or declining. As you navigate, the chart displays values for each day.
5. What are the “Money In” and “Money Out” menus for?
“Money In” showcases the funds received on your till over a span of six months, while “Money Out” displays the money paid out during the same period.
6. How can I view detailed transaction information?
Simply tap on a specific transaction to access more detailed information.
7. What’s the role of the Operators menu?
The Operators menu lists all operators associated with your organization. The primary operator is the business owner, while others are designated as Assistant Operators.
8. What tasks can an Assistant Operator perform?
Assistant Operators can:
- Initiate withdrawals to the owner’s M-PESA or bank account.
- Start airtime transactions.
- View payment trends and transaction statements.
9. How do I add an Assistant Operator?
Navigate to the “Operators Menu,” tap “Add New Operator,” input the new operator’s details, and follow the prompts.
10. How can an Assistant Operator log in?
New Assistant Operators will receive their Operator ID and a starting PIN via SMS. They can then download the app and log in using these details.
11. How do I manage my favorites?
To manage favorites, go to “Account,” select “Manage Favorites,” and from there, you can add, view, edit, or remove saved accounts.
12. How can I search for a specific transaction?
Use the magnifying lens icon on the top left and input the transaction ID or scroll through the list.
13. How can I export my store’s statements?
To export statements:
- Tap “Transact.”
- Choose “Export Statements.”
- Filter by transaction or select all.
- Specify the date range and submit. The statement will download to your phone.
14. How do I contact support for queries?
For any queries, you can reach out to the existing merchant support channels at 100 or via the provided email addresses.
15. What should I do if I forget my PIN?
If you forget your PIN, visit the nearest Safaricom retail shop with your ID for a reset.
