How to Perform Cardless Withdrawal on Kudi (Nomba) POS Terminal – In this tutorial, we will walk you through the process of performing a cardless withdrawal on your Kudi (Nomba) POS terminal. Cardless withdrawals are convenient for customers who may have forgotten their ATM cards or prefer not to carry them. This feature allows them to withdraw funds using a unique code sent to their mobile phones.
Step 1: Accessing the POS Interface
To begin the cardless withdrawal process, turn on your Kudi POS terminal and access the main interface. You can do this by pressing the “Enter” button on the POS.
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Step 2: Select the “Cash Out” Option
Once you are on the main interface, select the “Cash Out” option from the menu. This option is used for all withdrawal transactions.
Step 3: Choose “Cardless Withdrawal“
In the “Cash Out” menu, you will see two options: “Card” and “Cardless.” Choose the “Cardless” option, as we will be performing a withdrawal without using an ATM card.
Step 4: Generate Pay Code
After selecting “Cardless Withdrawal,” the POS will present two sub-options: “Generate Pay Code” and “Full Save.” For this tutorial, select “Generate Pay Code” by pressing the corresponding button.
Step 5: Enter Agent PIN
The POS will prompt you to enter your agent PIN for security verification. Input your unique PIN and press the “Enter” button to proceed.
Step 6: Select Customer’s Bank
Next, the POS will ask you to select the customer’s bank. Scroll through the list of supported banks and choose the appropriate one that the customer is using for the withdrawal.
Step 7: Enter the Customer’s Phone Number
You will be required to enter the customer’s registered phone number linked to their bank account. Ensure you input the correct phone number to proceed with the transaction.
Step 8: Specify Withdrawal Amount
After entering the customer’s phone number, the POS will prompt you to specify the withdrawal amount. Input the amount the customer wishes to withdraw using the numeric keypad.
Step 9: Generate the Pay Code
Once you have specified the withdrawal amount, the POS will generate a unique pay code. Share this code with the customer, either verbally or by displaying it on the POS screen.
Step 10: Customer Enters the Pay Code
The customer will use their mobile phone to dial the pay code. They will follow the prompts on their phone to select the bank account to debit and enter their USSD PIN for authorization.
Step 11: Validate the Transaction
After the customer enters their PIN and the transaction is initiated, the POS will validate the transaction. Wait for the POS to display a “Validation” message.
Step 12: Transaction Approval
Once the POS successfully validates the transaction, it will display an “Approved” message. The customer’s withdrawal request is now complete, and they can collect their funds.
Congratulations! You have successfully performed a cardless withdrawal on your Kudi (Nomba) POS terminal. Cardless withdrawals provide a convenient solution for customers and enhance the efficiency of your POS services.
If you have any other questions or need further assistance, feel free to reach out to Kudi’s customer support team. Happy banking!
Frequently Asked Questions (FAQ) about Cardless Withdrawals on Kudi (Nomba) POS Terminal
1. What is a cardless withdrawal on a Kudi POS terminal? A cardless withdrawal on a Kudi POS terminal allows customers to withdraw money from their bank account without using an ATM card. Instead, they receive a unique pay code on their mobile phone, which they use to complete the transaction at the POS terminal.
2. How do I access the cardless withdrawal feature on my Kudi POS terminal? To access the cardless withdrawal feature, turn on your Kudi POS terminal and select “Cash Out” from the main menu. Then, choose the “Cardless” option and proceed with the transaction.
3. What information do I need to perform a cardless withdrawal for a customer? To perform a cardless withdrawal, you will need the customer’s registered phone number linked to their bank account. This is necessary for generating the pay code that the customer will use to initiate the transaction.
4. Is cardless withdrawal secure? Yes, cardless withdrawals on the Kudi POS terminal are secure. The customer’s phone number and unique pay code are used to authorize the transaction. Additionally, the customer will need to enter their USSD PIN to complete the withdrawal.
5. Can customers perform cardless withdrawals on any bank account? Yes, customers can perform cardless withdrawals on any bank account that is supported by the Kudi POS terminal. The POS offers a list of supported banks for the customer to choose from during the transaction.
6. Is there a limit on the withdrawal amount for cardless withdrawals? The withdrawal limit for cardless withdrawals may vary depending on the customer’s bank and the POS terminal settings. It is advisable to inform customers about any withdrawal limits before proceeding with the transaction.
7. What happens if the customer enters the wrong pay code? If the customer enters the wrong pay code, the transaction will not be successful. The pay code is a unique identifier, and entering the incorrect code will result in an error message on the customer’s phone.
8. Can I give the customer a receipt for the cardless withdrawal? Although not necessary, you can provide the customer with a receipt for the cardless withdrawal as a record of the transaction. The POS terminal will display the transaction details, including the approval status and withdrawal amount.
9. What should I do if I encounter any issues during the cardless withdrawal process? If you encounter any issues during the cardless withdrawal process, you can contact Kudi’s customer support team for assistance. They will be able to guide you through the troubleshooting steps or address any concerns you may have.
10. Is the cardless withdrawal feature available on all Kudi POS terminals? The cardless withdrawal feature may be available on newer models of Kudi POS terminals. If you are unsure whether your POS terminal supports cardless withdrawals, you can check the user manual or contact Kudi’s customer support for clarification.
Performing cardless withdrawals on a Kudi (Nomba) POS terminal offers a convenient and secure option for customers who may not have their ATM cards readily available. As an agent, being familiar with this feature can enhance your POS services and provide a seamless banking experience for your customers. If you have any further questions or need assistance, don’t hesitate to reach out to Kudi’s support team.
