How to lodge complaint on moniepoint POS – Welcome to Inforeal‘s blog! In this article, we’ll guide you on how to lodge a complaint on Moniepoint POS. Whether it’s a card-related transaction issue or a dispute with your POS, we’ll walk you through the simple process of logging your complaint on your dashboard.
Step 1: Access Your Dashboard
First, log in to your Moniepoint account using your username and password. If you encounter any login difficulties, you can refer to our previous article on how to unlock your moniepoint pos terminal.
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Step 2: Navigate to the Dispute Section
Once you’re logged in, find the “Settings” symbol located at the lower-left corner of your dashboard. Click on it to access the settings menu. Alternatively, you can directly select “Disputes” from the main menu. Learn How To Write An Application Letter For Zambia Police Recruitment
Step 3: Choose the Appropriate Dispute Type
Under the “Disputes” section, you’ll see different dispute types. For issues related to POS transactions, select “POS Dispute.” If it’s a card-related problem, choose “Card Dispute.”
Step 4: Logging a POS Dispute
If you opt for a POS dispute, you’ll see “Front Office Dispute” and “Card Dispute.” Click on “POS Dispute” to proceed. You’ll then find the option to log a new dispute.
Step 5: Fill in the Details
Enter the required details, including the customer’s account number, the customer’s bank, and the transaction amount. If you’re logging a card dispute, filter the transaction date and click on “Find Transaction” to locate the particular transaction in question. This is How To Open An OPay Account In Nigeria.
Step 6: Submit Your Dispute
After filling in the necessary information, click on the “Submit” button to send your dispute. Once submitted, our team will receive and address your issue promptly.
Step 7: Monitor Resolution
Keep an eye on your dashboard for updates on the resolution of your dispute. Our team will handle your complaint and work towards a satisfactory resolution.
We hope this article has been helpful in guiding you on how to lodge a complaint on Moniepoint POS.
Frequently Asked Questions
How do I lodge a dispute on Moniepoint?
To lodge a dispute on Moniepoint, follow these simple steps:
- Access Your Moniepoint Dashboard: Log in to your Moniepoint account using your username and password.
- Navigate to Payments: Once you’re logged in, find the “Payments” section in your dashboard.
- Select Withdrawals: Within the Payments section, choose “Withdrawals.”
- Enter Reversal Details: In the Withdrawals section, enter the necessary details of the account for which you want a reversal. Provide accurate and complete information to ensure a smooth resolution.
- Submit Your Dispute: After filling in the details, click on the “Submit” button to lodge your dispute with Moniepoint.
- Allow 24-48 Business Hours for Feedback: Moniepoint will process your dispute and provide feedback within 24 to 48 business hours. During this time, their team will investigate the issue and work toward a resolution.
Who is the CEO of Moniepoint POS?
The CEO of Moniepoint POS is Tosin Eniolorunda. He is also the founder of the company. As the CEO, Tosin Eniolorunda has played a crucial role in driving Moniepoint’s growth and success in the fintech industry. Under his leadership, Moniepoint has emerged as one of Africa’s fastest-growing companies, making significant strides in the financial technology ecosystem.
In an interview with Rest of World, Tosin Eniolorunda discussed the impact of Nigeria’s recent cash crisis on Moniepoint and shared insights into the future of Africa’s fintech ecosystem. His vision and leadership have been instrumental in shaping the company’s strategies and direction in the dynamic fintech landscape.
Tosin Eniolorunda’s commitment to innovation and financial inclusion has contributed to Moniepoint’s prominence as a leading player in the fintech space. His leadership continues to drive the company’s mission of providing accessible and reliable financial services to a wide range of users in Nigeria and beyond.
